Discreet shipping via cardboard boxes – always!
As one of our customers, your privacy is our number one concern. All shipments come in discreetly packaged cardboard boxes (the exception to this is sample packs, which come in discreet poly mailers). No mention of our company name or the contents of your shipment will be visible to anyone who handles your order.
Prompt delivery to your destination
Our distribution warehouse is located in Greenville, South Carolina. Orders received before 12:00 PM (noon) Eastern Time usually ship the same business day. Below is a map containing an approximation of shipping times based on shipping destinations within the United States:
Image source: ups.com
What shipping courier will be used for my order?
Shipping courier are selected by our distribution center automatically on a per-order basis to prioritize lowest cost and fastest delivery times. This allows us to offer fast, free shipping on all orders within the United States, consistent with our goal of providing an A+ shopping experience for our customers. Considering this, your order will usually be shipped by either UPS, USPS, or FedEx, with the majority coming from UPS.
Will I be provided a tracking number?
A tracking number will be provided to you once a shipping label has been created for your order. This usually takes place within one business day, shortly before your order is picked up by one of our couriers for shipment.
Do you ship to countries outside of the United States?
Currently, we do not ship to countries outside of the United States, but we plan to in the future. Please subscribe to our mailing list to receive updates regarding the availability of international orders.
How do I know if an item I am interested in purchasing is in stock?
We have a firm policy of only offering items for purchase that are in stock at our distribution center. Simply speaking, if you can add it to your cart, the product is in stock.
We do not offer pre-orders of any kind for any products, and our inventory numbers are updated automatically after each order. This is so our customers can always be certain the products they are purchasing will arrive to them in a timely, hassle free, and transparent manner.
Other questions or concerns? Contact us.
If you have any further questions about shipping or otherwise, don’t hesitate to visit our contact page. We would love to hear from you!